WHAT IS INCLUDED IN OUT FEES

Each service comprises the appointment time as well as a significant amount of time outside the appointment (“additional consultant time”).

The additional consultant time includes, but is not limited to, reading background information, liaising with the GP, Solicitor and/or family members, drafting a comprehensive report, and/or completing any related documentation (e.g. a CoP3 Form for certain mental capacity cases).

Several fees are set out below, a full list can be found under each service category on our website.

HOW TO MAKE A PAYMENT

We will send you an invoice after your appointment(s) and our payment details will be included. We accept payment by credit or debit card (over the phone), bank transfer, or cheque. We will invoice you for the services you have received after each month and will require payment within 14 days. We may ask you to pre-pay for your first appointment.

Please note that we cannot accept direct payments from insurance providers. If you have private medical insurance you will need to pay for our services and request reimbursement. We encourage you to check whether your insurer will reimburse you for any services you require. Unfortunately, we are unable to do this on your behalf, but we’re happy to assist where we can.

We welcome your feedback on all aspects of our service and encourage you to share your views with us by phone, email or in writing. We will occasionally ask you to complete short surveys to help us understand what we do well and how we can improve.

If you or your representative wants to make a complaint, please contact us by calling:
0203 7000 163

Emailing:
[email protected]

Or writing to
Halcyon Doctors
The Old Town Hall
4 Queens Road
Wimbledon
SW19 8YB

We aim to acknowledge all complaints within one working day and provide a full response within 14 days.

Should you wish for your complaint to be handled by an external body, you may contact the Care Quality Commission by calling:
03000 61 61 61

Emailing:
[email protected]

Or writing to
CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle-upon-Tyne
NE1 4PA